We will accept returns for any reason, and issue a refund. Anything that has been purchased online can be returned. Within 14 days, orders may be returned and we will issue a refund.
To send the item back please send us an email to info@zuidoost020.nl and provide us your order number and return reason to receive further instructions. Return costs are not covered by Zuidoost 020.

All products must be returned within 14 days after the delivery. All products must be unworn and unwashed. All products must have all original Zuidoost 020 tags still attached.
We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you).
Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.

Exchange and Refunds
We are happy to offer an exchange or refund when the product is defective. We will offer exchange for unused items returned in their original condition and packaging, with the return form fully filled in.
Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 14 days after the delivery. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. As soon as we have received and approved your return, it will take approximately 7 to 10 business to process your refund.

Late or Missing Refunds
In the event that you haven't received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email info@zuidoost020.nl.

Standard Refund Method
Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.

Faulty Items
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn't covered by our warranty policy or if the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Zuidoost 020 and will be judged in a reasonable way. If you have received an item that is faulty, or the incorrect item in your delivery, we will help you rectify this as soon as possible. Received a faulty item that's past the return period? Please use the contact form to announce your return. Return costs for faulty items are not covered by Zuidoost 020. We will issue a refund for the damaged goods and you can make the order again or we can offer to exchange the faulty item(s).

Damaged goods during shipment
Make sure you check your item(s) once you receive your package. Any harm from delivery must be accounted for to us within 14 days after the delivery. In the event that you get your item(s) and it has been damaged during shipment, please contact us through the contact form, provide us with your order number and e-mail address to receive further instructions.